ENTerprise REsearch InNOVAtion Conference - ENTRENOVA - Dubrovnik, Croatia & Hybrid, 14-16 September 2023

Plenary lectures

Ramona Diana Leon

Universitat Poliecnica de Valencia

Enterprise Social Network: A Knowledge Management Tool for the Society 5.0

Society 5.0 emphasizes the need for a more human-centric approach to technological transformation and requires the alignment and cooperation of stakeholders at all levels. Enterprise social networks can help with this process because they can bring all stakeholders together in a safe online environment and support not only rational knowledge (opinions and suggestions about how things should be done, how businesses should act, and/or how products and services should be) but also emotional and spiritual knowledge (feelings, beliefs, values). Based on the knowledge flows that cross the enterprise social network, stakeholders’ awareness regarding economic, environmental, and societal goals increases, and they develop a common way of thinking about specific topics. Thus, enterprise social networks can act as viable knowledge management tools, supporting knowledge creation, dissemination, and use, and enhancing the development of a sustainable society and economy.